![]() While some protocols require a VPN connection, not all remote desktop technologies do, especially when using remote desktop for IT troubleshooting. A secure, fast, and easy connection will start the session off on the right foot. How a user connects to a remote desktop ultimately determines the overall speed, user experience, and security of the remote session. A remote desktop connection enables the user to access the computer from any other computer over the Internet. What is remote desktop connection?īefore a user can start a remote desktop session, they will need to connect to the remote device. This results in quicker resolution times and higher productivity, leaving end users more satisfied. Being able to connect to online remote desktop systems gives IT professionals the ability to take control of a device from anywhere in the world to diagnose problems, configure settings, apply fixes, and resolve issues. Using a remote desktop solution for tech support has become increasingly important as businesses find ways to continue serving and supporting employees and customers in a "work-from-anywhere" world.
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